Coates IT & Network Solutions (“Coates IT,” “we,” “us,” “our”) respects your privacy. This Policy describes how we collect, use, disclose, and safeguard information when you visit coatesit.com (the “Site”) or contact us.
1) Information We Collect
A. Information you provide
When you submit a form, call, or otherwise contact us, we may collect your name, company name, email address, phone number, and message content, along with any information you choose to provide.
B. Automatically collected information
When you visit the Site, we (and service providers supporting the Site) may collect technical and usage data such as IP address, browser type, device identifiers, pages viewed, referral URLs, and timestamps.
C. Security/anti-spam verification (Cloudflare Turnstile)
We use Cloudflare Turnstile to help prevent spam and abuse. Turnstile may process technical signals (such as IP address and browser characteristics) to assess whether traffic appears legitimate.
2) How We Use Information
- Respond to inquiries, schedule consultations, and provide requested information.
- Operate, maintain, and secure the Site, including detecting and mitigating abuse.
- Improve our content, services, and user experience.
- Comply with legal obligations and enforce our rights.
4) Data Retention
We retain information only as long as necessary to fulfill the purposes described in this Policy, maintain business records, and comply with legal or regulatory obligations. Retention periods vary by record type and requirements.
6) Communications
If you contact us, we may respond by email or phone. You may opt out of non-transactional marketing communications at any time by using an unsubscribe link (if provided) or by contacting us.
7) Security
We implement reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8) Your Rights & Choices
Depending on your location, you may have rights to request access, correction, deletion, or restriction of certain processing of your information. To exercise these rights, contact us using the information below.
9) External Links
The Site may link to third-party services (such as a client portal). We are not responsible for third-party privacy practices. Review third-party policies before submitting information.
10) Changes to This Policy
We may update this Policy periodically. The updated version will be posted on this page with revised effective/updated dates.